Terms of service

These terms govern your use of this website and of the CXTIME service operated by Airtime Asia Limited. By creating a workspace or using the service you accept them. If you use the service on behalf of a business, you confirm you are authorised to bind that business.

CXTIME is an AI-powered omnichannel inbox and CRM. It connects the messaging channels, comment surfaces and review surfaces your plan includes into one workspace, where your team and an AI assistant read and answer customer conversations, and where contact, order and deal records are kept.

Which channels and volumes your workspace carries is set by the plan you are on, as described on the pricing page at the time you subscribe.

You are responsible for the accuracy of the information you register with, for keeping your team's access credentials safe, and for everything done in your workspace by the people you invite into it. Tell us promptly if you believe your account has been accessed without authorisation.

The service exists to answer people who have contacted your business. You must not use it to send spam or unsolicited bulk messages, to harass anyone, or for any unlawful purpose. The service deliberately provides no bulk broadcast facility, and we enforce protective sending limits on outbound messages to keep your channels healthy.

Connected channels remain governed by their own platforms. In particular, WhatsApp connections that use your own number and the WhatsApp app are subject to WhatsApp's own terms, and actions those platforms take against a number or account, such as restrictions or bans, are between you and the platform. Our protective sending limits exist to reduce that risk, not to eliminate it, and you accept this risk when you connect a channel.

We may suspend a workspace that is being used in breach of this section.

Every plan starts with a 14 day free trial. No card or payment details are needed to start, and nothing is charged unless you choose a paid plan.

Paid plans are billed monthly in Bangladeshi Taka (BDT). Payment is made by bank transfer, bKash or Nagad against the invoice we issue; we confirm the payment details with you directly. Prices exclude any taxes that apply and any charges a channel platform bills you directly.

You can move between plans as your business changes. A plan change takes effect for the next billing period unless we agree otherwise with you.

If an invoice remains unpaid after its due date, we may suspend the workspace's outbound messaging and AI features until it is settled. Inbound never stops: customer messages continue to be received and stored throughout a suspension, so paying the invoice returns you to a complete inbox.

Payments are final. Once a plan period is paid it is non-refundable, including for partial periods and unused time. You can cancel at any time to stop future billing: cancellation ends the next charge but does not refund the current period or one already paid, which stays active until it ends. The only correction we make is a genuine billing error, such as a duplicate charge. See the refund policy at https://cx.airtimelab.com/refund-policy/.

The conversations, contacts and records in your workspace are your business's data, not ours. We process them only to provide the service, as described in the privacy policy. You can export your data, and on account closure it is deleted within 90 days.

We work to keep the service available and give notice of planned maintenance where practical, but we do not promise uninterrupted availability. We may improve or change features over time; if a change materially reduces what your plan includes, you may cancel from the end of the paid period.

To the extent permitted by law, Airtime Asia Limited is not liable for indirect or consequential loss, including lost profits or lost data, arising from use of the service, and our total liability in any 12 month period is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

AI-generated replies are produced automatically from your workspace's knowledge base and conversation context. You choose the AI mode each channel runs in, including modes where a human approves every message, and you are responsible for the commitments your workspace makes to your customers.

You can stop using the service and close your workspace at any time. We may terminate a workspace for material breach of these terms that is not remedied after notice. The sections on your data, liability and governing law survive termination.

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction over any dispute arising from them.

Questions about these terms? Email hello@airtimelab.com.