For e-commerce sellers and brands
From the first comment to the delivered parcel, every order in one pipeline.
The AI answers buyers from your live catalog and drafts the order. Your team confirms it, payments are verified before anything ships, stock is reserved and deducted on its own, and COD is reconciled when the courier settles. Built for sellers doing real volume.
Free for 14 days. No card required.
One order, its stages and the checks that gate it
How do large sellers manage Facebook and WhatsApp orders in Bangladesh?
By running conversations and orders in one system. CXTIME brings every Messenger, WhatsApp and Instagram message, every Facebook and Instagram comment and your website chat into one inbox, answers from your catalog, and turns the conversation into an order that moves through your own stages until it is delivered and paid.
At volume, the order relay of screenshots, notebooks and three phones is where money leaks: parcels sent against unconfirmed orders, payment proofs nobody checked, courier settlements that never quite match. CXTIME replaces the relay with one pipeline and a record of who did what, in Dhaka time and BDT.
What order stages does CXTIME track?
Eighteen, from Draft, Placed and Confirmed through Payment review, Packed, Shipped and Delivered to Returned, Refunded and Cancelled, and you can rename and reorder them to match your operation. Exception stages such as On hold, Manual review, Payment mismatch and Customer unavailable park an order until someone deals with it.
Orders arrive from your agents, from the AI and from the website widget, and every one shows where it came from. The operations pack in Excel lists what to pack and ship, the COD to collect and the stock running low.
Can we take phone orders and orders inside a chat?
Yes. Your team can create an order from the order board for a phone call, or from the order panel inside a conversation. At creation you set a discount, the delivery zone with its fee, extra charges such as packaging, a COD fee or a bKash fee, and any advance paid with its method and transaction ID.
Every order is born with its first payment record as pending, and the order page always shows what is paid, what was refunded and the balance due.
How do we verify payment before confirming an order?
Each payment is recorded with its method and transaction ID as pending, then verified once to confirmed, mismatch or missing. A prepaid order cannot reach Confirmed, the stage that deducts stock, without a confirmed payment; cash on delivery skips that gate and is reconciled on delivery instead.
When the courier settles, COD cash is reconciled per order with any short or over amount recorded. Refunds are whole or per line, with the stock put back. Orders, payments and refunds are separate permissions, so the person who takes an order is not the person who approves its money.
How does inventory management stop overselling?
Stock is reserved when an order is placed, deducted when it is confirmed, and restocked on a cancel or return, all on an append-only stock ledger. An order that would oversell is refused, and each product has its own low-stock threshold with a list of low and out-of-stock items and the demand waiting on them.
The AI only uses urgency language when a product is genuinely low. The catalog is bilingual with variants, each pack size is its own product so the AI reads sizes back instead of guessing, and the whole catalog imports and exports through an Excel template.
Jamdani Saree · Maroon
BDT 3,850
Reserved on Placed, deducted on Confirmed
How do we hand orders to our couriers?
Keep your courier list with names and phone numbers, then export a courier manifest in Excel for a date range and set of stages, stamped with the courier. Packing and delivery slips print as PDF, one to four per A4 page, in Bangla.
CXTIME does not connect to courier companies' systems and does not track parcels live; your team types the tracking number on the order, and the customer can ask the AI for their order status at any time.
Can we send a branded invoice on WhatsApp?
Yes. Choose from four designs, Challan with a COD tear-off stub, Pop, Plain and Ledger, in English or Bangla with your own branding. The invoice is frozen on first issue, shows every charge, and goes to the buyer's WhatsApp in the same conversation where they ordered.
Does CXTIME work with WooCommerce?
Yes, in both directions. Orders from your WooCommerce store arrive in CXTIME, and products, stock and order status sync back, including product images. Where names do not match, your team pairs a store product with a catalog product by hand, once.
That means the stock your website shows and the stock the AI quotes in chat are the same number.
Can the AI find a product from a customer's photo?
Yes. A customer sends a photo of a product and the AI finds it in your catalog, then answers with the real price, stock and delivery fee for their area. It can also draft the order, which your team confirms, and move an order's stage, with the payment check still applying.
A chat that starts from one of your ads is answered in that ad's context. On Facebook and Instagram, the AI replies under comments with the real answer and moves serious buyers to the inbox without losing the thread.
Meta allows a business to reply on WhatsApp, Messenger and Instagram only within 24 hours of the customer's last message. CXTIME follows that rule, so a buyer silent for a day has to write again first.
Does CXTIME track the customer lifecycle?
Yes. Each contact's lifecycle stage is updated automatically from their order history, so your team sees where every customer stands without tagging anyone by hand, across every channel they have used.
In numbers
The order flow, measured in product facts
18
order stages you can rename and reorder
0
oversold orders: the stock ledger refuses them
4
invoice designs, including Challan with a COD stub
2-way
WooCommerce order and stock sync
Behind the orders
Accounts and payroll for the team that ships them
Questions
Asked before signing up
Watch it take your own orders.
Connect your Facebook page, load your catalog, and see the first orders drafted for your team during a 14-day trial. No card required.