Question 1

Is there a free trial?

Accepted Answer

Yes. Every plan starts with a 14 day free trial and no card is required. You create the workspace yourself, connect one Facebook page, and the trial includes 100 AI replies for up to 3 team members. When it ends you pick a plan, and nothing is charged until you do.

Question 2

Which channels come with which plan?

Accepted Answer

The trial and Starter include one Facebook page, which brings Messenger, post comments and page reviews into the inbox. Growth adds one WhatsApp number and one Instagram account. Scale holds up to 10 channels: two each of Facebook, WhatsApp, Instagram, the website chat widget and Google Business. If you joined Starter before October 2026 with WhatsApp, you keep it.

Question 3

What counts as an AI reply?

Accepted Answer

One message the AI generates and sends, or drafts for a human to approve. Messages your team writes themselves do not count. The daily allowance resets at midnight Dhaka time and does not carry over.

Question 4

What happens when I hit my daily AI limit?

Accepted Answer

The AI pauses and your team carries on. Every customer message still arrives in the inbox and your agents reply as usual. The allowance resets at midnight Dhaka time, and the dashboard shows replies used and remaining so it never surprises you. On the trial the 100 replies are a total, not a daily figure. Scale has no limit.

Question 5

Can CXTIME reply to a customer after 24 hours?

Accepted Answer

No, and no other tool can either. Meta lets a business reply on WhatsApp, Messenger and Instagram only within 24 hours of the customer's last message. CXTIME shows a countdown above the reply box, amber in the final hour. Once it closes, autopilot stays silent and you can still answer from the WhatsApp Business app, the Facebook Page inbox or the Instagram app. The customer's next message opens a fresh window. The website widget has no such window.

Question 6

Do reservations, orders, tours, accounts or payroll cost extra?

Accepted Answer

No. The business modules are not tied to a plan. Hotels get the front desk and reservations, shops get orders and stock, tour operators get departures and seats, and any business can use accounts and payroll. We set them up with you.

Question 7

Can I change plans later?

Accepted Answer

Yes. You can move between Starter, Growth and Scale as your business grows, and your inbox, knowledge base and customer history come with you.

Question 8

How do I pay?

Accepted Answer

In Bangladeshi Taka, monthly, by bank transfer, bKash or Nagad. AirtimeLab confirms each payment. There is no card payment on the site, and we agree the method with you when your trial ends.

Question 9

What if I need more than Scale?

Accepted Answer

Talk to us. Chains, groups and multi-branch businesses run several businesses under one organisation, and we scope channels, team size and onboarding against the real setup rather than a price card.

Capability	Free trial	Starter	Growth	Scale
ChannelsTrial and Starter run on one Facebook page. Growth adds WhatsApp and Instagram. Scale holds up to 10 channels.
Facebook page (Messenger, comments, page reviews)	1	1	1	2
WhatsApp (keep your number and the Business app)	Not included	Not included	1	2
Instagram (DMs, post and reel comments)	Not included	Not included	1	2
Website chat widget	Not included	Not included	Not included	2
Google Business reviews	Not included	Not included	Not included	2
Volume and teamThe rest of the difference is volume, not capability.
AI replies	100 in total	200 a day	500 a day	Unlimited
Team members	3	5	15	Unlimited
Knowledge bases	2	3	10	Unlimited
In every planNothing below is held back for a higher tier.
One inbox for messages, comments and reviews	Included	Included	Included	Included
AI modes: Off, Suggestive, Autopilot, per channel	Included	Included	Included	Included
Replies in natural Bangla and English	Included	Included	Included	Included
Voice notes transcribed, photos understood	Included	Included	Included	Included
Knowledgebase with catalog and Excel import	Included	Included	Included	Included
CRM: one contact across channels, tags, CSV	Included	Included	Included	Included
Roles, per-user permissions and tasks	Included	Included	Included	Included
Sales hub and branded invoices	Included	Included	Included	Included
Reservations, orders, tours, accounts and payroll	Included	Included	Included	Included
Android app	Included	Included	Included	Included

One product. Priced by channels and volume.

How much does CXTIME cost in Bangladesh?

Free trial

Starter

Growth

Scale

Chains, groups and multi-branch businesses: talk to us.

Compare plans in detail

Free trial

Starter

Growth

Scale

In every plan, the trial included

Is CXTIME cheaper than hiring an inbox operator?

Before you pick a plan.

Start on your Facebook page, grow into every channel.