AI inbox and business platform for Bangladesh
Every customer conversation in one inbox, and the whole business behind it.
WhatsApp, Messenger, Instagram, comments, reviews and your website chat, answered by AI in natural Bangla. Bookings, orders, tours, accounts and payroll run from the same place, on the web and on Android.
Free for 14 days. No card required. We set it up with you.
- 6 channels, one inbox
- Web and Android
- Dhaka time and BDT throughout
CXTIME
Inbox
Product illustration of the CXTIME inbox. Four open conversations from Instagram, WhatsApp, Messenger and a Google review. In the open Instagram chat a customer sends a product photo and asks in Banglish whether size M is available. The AI matches the photo to the catalog and replies in natural Bangla with the product name, the price of 2,450 taka and the delivery charge, then prepares a draft order for the team to confirm. A footer shows the 24-hour reply window is open.
Channels
Six channels. One inbox.
Connect the number and pages you already run. Messages, comments and reviews arrive on one screen, each with its own AI mode.
No new number and no new SIM. We connect each channel with you.
WhatsApp
Official coexistence. Keep your number and the Business app; connect by signing in with Facebook.
Facebook Messenger
Page messages next to every other channel.
Instagram
DMs, plus post and reel comments.
Facebook comments and page reviews
Reply, hide or escalate, under your rules.
Google Business reviews
AI replies; anything under 4 stars is held for a person.
Website chat widget
One script tag, no pre-chat form, a Bangla greeting.
The AI
An AI that writes like your best agent in Dhaka.
It answers from your own catalog, rates, stock and policies, so every number it quotes comes from your records. It replies in the language the customer used.
Off, Suggestive or Autopilot, channel by channel
Start with the AI drafting and your team approving. Move a channel to Autopilot when you trust it, and take any single conversation back by hand at any moment.
- WhatsAppAutopilot
- MessengerSuggestive
- InstagramSuggestive
- Google reviewsSuggestive
AI mode
AI draft
জি, ২০ থেকে ২৩ ডিসেম্বর আমাদের Deluxe Sea View খালি আছে, প্রতি রাত ৮,৫০০ টাকা। একটু কম বাজেটে চাইলে Deluxe Twin আছে ৬,০০০ টাকায়। দুটো রুমের ভিডিও পাঠাচ্ছি, পছন্দ হলে জানাবেন, আমাদের টিম বুকিং কনফার্ম করে দেবে।
The AI drafts in seconds. Nothing reaches the customer until an agent taps Approve.
Natural Dhaka Bangla
No textbook phrasing. It mirrors the customer: Bangla in, Bangla out; English in, English out.
Voice notes, understood
Bengali voice notes are transcribed under the player and read by the AI, on the web and in the app.
Finds a product from a photo
A customer sends a picture. The AI finds it in your catalog and answers with the real price and stock.
Knows which ad they clicked
A chat that starts from a Click-to-WhatsApp, Messenger or Instagram ad carries the ad, so the answer is about that product.
Holds back on sensitive topics
Refunds, cancellations, complaints and legal questions get one calm line and a priority task for a person, in every mode.
Escalations reach a phone
When a conversation needs a person, the assigned teammate is notified on the Android app.
Every AI reply is logged. The daily AI quota resets at Dhaka midnight; if it runs out, the AI pauses and your team carries on.
Runs your business
The conversation is where it starts. The business runs from the same place.
Hotels, retailers and tour operators get full operating modules, connected to every chat. Accounts and payroll work for any business.
Front desk, reservations and folios
From the first WhatsApp question to check-out, in one system.
- Reservation calendar with rate rules, board options and holds, so two agents never sell the same room
- Front Desk: room board, check-in and check-out, guest folio, housekeeping status and night audit
- The AI quotes real availability and places temporary holds that your staff confirm
- Branded invoices in English or Bangla, sent into the guest's WhatsApp thread
Orders, stock and payments, from the chat
Every order the conversation creates lands on one board your team can run.
- Orders across 18 stages, with discounts, delivery-zone fees and advances recorded at creation
- Stock reserved when an order is placed and deducted on confirmation, so an oversell is refused
- Payments verified by method and TxnID; a prepaid order cannot be confirmed until it is
- Two-way WooCommerce sync for orders, products and stock
Packages, departures and seats
Sell seats in the chat without selling the same seat twice.
- Bilingual packages with dated departures, each with its own seat map
- A visual seat grid where two travellers on one seat is impossible
- Unpaid holds expire on their own and free the seats
- Tour tickets in Bangla sent on WhatsApp, with per-departure costs and profit
Departure
Cox's Bazar · 3D2N
Fri 25 Sep · 22:30 from Dhaka
Pick seats
Accounts and payroll, for any business
The books and the people who run the business, beside the conversations.
- Chart of accounts, four voucher types with approval, financial years and nine reports
- Staff records with encrypted NID, passport and TIN, salary structures, leave and attendance
- Payroll runs for salary, festival bonus and final settlement, with payslips in English or Bangla
- Bank advice and BEFTN, bKash, Nagad or cash payment files, ready to hand over
Clinics and agencies get the AI, knowledge base, inbox and CRM, without a vertical module. Modules are not tied to a plan; we switch them on and set them up with you.
Team and CRM
Built for teams of any size, and for more than one business.
Several businesses run under one organisation, each with its own channels and agents. Roles, eight permission areas and per-user visibility decide who sees and changes what.
One customer, one record, across channels
A customer who writes on WhatsApp today and on Messenger tomorrow resolves to one contact with one timeline. Duplicates are refused with a merge suggestion.
Rahim Ahmed
One contact · one timeline
Lifecycle stages from real order history
For retail, every customer moves from new to first order, repeat and VIP on their own. Anyone quiet for 30 days is flagged at risk.
Several businesses, one organisation
Agents are assigned per channel, and each business sees the screens for its own industry.
Roles and 8 permission areas
Owner, Admin and Support, then per-user access to inbox, CRM, AI, channels, billing and more.
Tasks that reach the right phone
Create a task from a chat or on its own. The assignee is notified on their phone.
Accept, release, transfer
Conversations move between agents with a history trail, and every sensitive action is audited.
Android app
The whole operation, in your pocket.
Managers and agents answer customers, confirm orders and bookings, and control the AI from the phone, with the same login as the web dashboard.
- Room board and availability for hotels
- Order, booking and seat sheets over any chat
- AI mode per channel, and per conversation
- Escalations and tasks ring your phone
Android 7.0 and newer · Download from this website · Signed by Airtime Asia Limited
Inbox
- Rahim AhmedWAnowRed polo L size ache? Mirpur e delivery charge koto?2
- Nusrat SultanaFB3m২৫ তারিখে ডাবল রুম খালি আছে?1
- Tanvir HasanIG12mOrder #1042 ki holo? Courier diyechen?
- Sadia KarimWEB41mGrowth package e Instagram ase?
- Mahmud IslamWA1hbKash e payment korlam, TrxID pathacchi
Safety and trust
Protects the number, the data and the business.
The rules that keep a WhatsApp number alive are built in, and the platform is designed so one business can never see another's data.
Ban Shield on every outbound message
There is no broadcast button, on purpose. A regular WhatsApp number that blasts is a number that gets banned.
- Duplicate blasts stopped
- The same message to three recipients is blocked.
- Opt-outs honoured
- A customer who writes STOP or বন্ধ is not messaged again.
- Quiet hours and warm-up
- Quiet hours per account, and cold-contact limits that ease in over a 7-day warm-up.
- Human pacing
- Autopilot replies go out with natural, randomised timing.
The 24-hour window, stated plainly
Meta lets a business reply on WhatsApp, Messenger and Instagram only within 24 hours of the customer's last message. CXTIME shows the time left above the composer. After that, replies cannot go from CXTIME until the customer writes again, and Autopilot stays silent. The WhatsApp Business app on your phone still works.
Under an hour, the countdown turns amber.
How the platform is built
- Tenant isolation by design
- Credentials and staff documents encrypted at rest
- TLS in transit
- Every sensitive action is audited
- Sign-in by one-time code
- Dhaka time and BDT everywhere
- A paused account still receives every message
Pricing
Public prices, in taka.
Start free for 14 days. Pay monthly by bank transfer, bKash or Nagad.
Trial
0 BDT14 days
1 Facebook page
- 100 AI replies in total
- 3 users
- No card
Starter
5,000 BDTper month
Facebook only, 1 page
- 200 AI replies a day
- 5 users
- Most popular
Growth
10,000 BDTper month
Facebook, WhatsApp and Instagram
- 500 AI replies a day
- 15 users
Scale
15,000 BDTper month
Up to 10 channels: 2 each of Facebook, WhatsApp, Instagram, website widget and Google Business
- Unlimited AI replies
- Unlimited users
Bookings, orders, tours, accounts and payroll are not tied to a plan.
See full pricingFAQ
What serious buyers ask first.
Straight answers, including the rules Meta sets.
Still have a question? Talk to us
Live in production
Bring every conversation into one place, and run the business from it.
Start the free trial, or book a demo and we will set CXTIME up with you on your own channels.
Free for 14 days. No card required.