Everything CXTIME does, in one place
Every customer conversation in one inbox. AI that replies in natural Bangla. And the business behind it, from bookings to payroll, run from the same workspace on the web and on Android.
Built for scale
Can CXTIME run a group of businesses with a large team?
Yes. One organisation holds several businesses, each with its own channels and agents, and every person works inside the permissions you set. The controls below are on every plan.
Several businesses, one organisation
Run branches or separate brands side by side. Agents are assigned per channel, and the navigation follows each business type.
Roles and 8 permission areas
Owner, Admin and Support, then per-user permissions for inbox, CRM, knowledgebase, AI, channels, analytics, team and billing.
Per-user visibility
Eight visibility presets decide which conversations each person sees, so everyone sees what their job needs and nothing more.
Approvals where money moves
A manager verifies each payment once, and accounting vouchers are approved before they post.
Sensitive actions audited
Every sensitive action is recorded with who did it and when. Sign-in is by a one-time code, never a shared password.
Isolation and encryption
Each business's data is isolated by design. Credentials and staff documents are encrypted at rest, and every connection uses TLS.
Inbox and channels
Which channels can one CXTIME inbox handle?
Six, all live: WhatsApp, Facebook Messenger, Instagram, Facebook comments and page reviews, Google Business reviews, and a chat widget on your own website. Messages, comments and reviews arrive in one inbox, with one customer record behind them.
WhatsApp connects through Meta's official coexistence: you sign in with Facebook, keep your number and keep using the WhatsApp Business app on your phone. Agents accept, release and transfer conversations with a history trail, and Meta's 24-hour reply window counts down above the composer, so nobody is surprised when it closes.
Six live channels
AI
Can AI reply to customers in natural Bangla?
Yes. The AI writes the way a Dhaka business talks and mirrors the customer: Bangla in, Bangla out; English in, English out. It answers from your knowledgebase and your own records, and you choose Off, Suggestive or Autopilot per channel, separately for messages, comments and reviews.
It hears voice notes and shows the transcript under the player, reads the photos customers send, and finds a product in your catalog from a customer's photo. A chat that starts from a Click-to-WhatsApp, Messenger or Instagram ad carries the ad with it, so the AI answers about that product. Refunds, cancellations, complaints and requests for a person get one warm line and a priority task for your team, in every mode.
Voice note · 0:42
- Transcript: “December e sea view room ache?”
- Language: Bangla
- Draft ready in Suggestive mode
Understood in Bangla
Knowledgebase
How does the AI know my real prices and stock?
You tell it once. Pick one of six knowledgebase types, add your catalog, policies and hours, and the AI answers from that. When it does not know, it hands the conversation to a person instead of guessing.
The catalog carries variants, pack sizes and live stock, and loads from an Excel template in one go. Shops set delivery zones with a fee per area, and the AI quotes the fee for the customer's area and declines areas you do not serve. Room photos and product images sit in one media library, ready to send.
Catalog · Excel import
- Cotton panjabi · M / L / XL
- Stock 12 · low-stock alert at 5
- Delivery: inside Dhaka 70 BDT
Live stock
CRM and contacts
Does CXTIME keep one record per customer across channels?
Yes. Every inbound message resolves to one contact, so the same person on WhatsApp, Messenger and your website chat is one record with one timeline. A duplicate is refused with a merge suggestion, and every merge is audited.
Contacts carry tags, custom fields, notes, tasks and companies. For shops, the lifecycle stage follows order history on its own, from first order to repeat and VIP, and flags customers who have gone quiet. CSV import previews before it writes and never overwrites what a person typed, and CSV export is one click.
Contact
- Reachable on: WhatsApp · Messenger
- Stage: Repeat buyer
- Tags: Eid order · Dhaka
One record, every channel
Team and permissions
Can a large team work the same inbox safely?
Yes. Every person has their own login and one of three roles, Owner, Admin or Support, plus per-user permissions across 8 areas that gate every change. Visibility presets decide which conversations each person sees.
Several businesses can run under one organisation, with agents assigned per channel. Tasks carry a due date, priority and assignee, can stand alone or sit inside a chat, and ring the assignee's phone when assigned. Every sensitive action is audited, and sign-in is by a one-time code.
Permission areas
Sales hub and invoices
Can I track orders and send invoices from the inbox?
Yes. The sales hub follows your business type: orders by stage for a shop, bookings for a hotel, departures for a tour operator, with today's figures on top. Orders and bookings are drafted inside the chat, and the AI can propose a draft order that a person confirms.
Branded invoices carry your logo, colours and company details, in English or Bangla, are frozen when first issued, and go into the customer's WhatsApp thread in one action. Payments are recorded with method and TxnID and verified once by a manager. Reports export to Excel, and delivery and guest slips print as Bangla PDFs.
Invoice · Challan design
- Language: Bangla
- Paid 1,500 · Balance due 2,300 BDT
- Sent into the WhatsApp thread
Frozen on first issue
Mobile
Is there a CXTIME mobile app?
Yes, for Android. It installs from our website on Android 7.0 or newer and signs in with the same email and one-time code as the dashboard. The web dashboard also works in any phone browser.
The inbox with voice notes and media, AI mode control per channel and per conversation, push for new messages, tasks and escalations, the hotel room board, and order, booking and seat sheets over a chat all work from the phone.
CXTIME for Android
- Android 7.0 or newer
- Signed by Airtime Asia Limited
- Same login as the dashboard
Download from our website
Run the business
Can I run bookings, orders, accounts and payroll in CXTIME too?
Yes. The same workspace runs the business behind the conversations, on every plan, and we set it up with you.
- Front DeskRoom board, check-in and check-out, guest folio, housekeeping status and night audit for hotels.
- Accounts and payrollChart of accounts, vouchers with approval, nine reports, payroll runs and payslips in English or Bangla.
- For hotels and resortsReservations, rates, availability the AI can quote, and invoices on WhatsApp.
- For online shopsOrders, stock, delivery zones, payment checks and courier manifests.
- For tour operatorsPackages, dated departures, seat maps and holds that free themselves.
See it on your own business.
Start free for 14 days and watch CXTIME answer your real customers. No card required.