Everything CXTIME can do
One AI inbox for every guest conversation: the channels it unifies, the modes it runs in, and the operations it powers, proven in production.
Every guest conversation on one screen.
Guests write on WhatsApp, SMS, Facebook Messenger and your website chat widget. CXTIME pulls all of it into a single inbox, so nobody tabs between apps or loses a thread.
WhatsApp runs through the Evolution API, with 40+ live hotel lines already in production. SMS is delivered through MessageBird. Email and campaign broadcasts are coming soon.
Connected channels
Three modes, three models, one switch.
Choose GPT-4o, Claude Sonnet or Gemini Flash as the brain behind your replies, and switch between them at runtime whenever you like.
Control how much the AI does. Off means your team types everything. Suggestive means the AI drafts and an agent approves. Autopilot means the AI replies on its own, with every message recorded in a full oversight log.
Models on tap
A guest profile that builds itself.
As the conversation unfolds, CXTIME extracts the details that matter and pins them to the guest: who they are, what they want, and how close they are to booking.
The memory persists across the whole conversation lifetime, so a guest never repeats their dates or budget, and your team never scrolls back through a hundred messages.
Guest profile
- NAME: RAHIM
- LANGUAGE: BANGLA
- BUDGET: 8-10K
- DATES: DEC 20-23
- STAGE: INTERESTED
Your property, structured for AI.
Load each property once: rooms, rates, rules and policies. From then on, every answer is grounded in your actual inventory and your actual terms.
Excel bulk upload loads a full property fast, and a shared media library keeps your photos ready to send.
In the knowledge base
Real rooms, real rates, inside the chat.
CXTIME connects to Beds24, so the AI checks what is actually bookable before it answers. Availability is quoted directly inside the conversation, on any channel.
When a guest asks about dates, they get a live answer with the room, the rate and how many units are left. No callbacks, no waiting for the front desk to check.
Deluxe Sea View
- BDT 8,500/night
- 3 left for Dec 20-23
Live from Beds24
Guests send voice notes. CXTIME listens.
Plenty of guests would rather talk than type. Voice notes are transcribed automatically with Whisper, in Bangla or English, and flow into the conversation as text the AI can act on.
Photos work too. The AI understands the images guests send, so a screenshot or a photo becomes part of the conversation instead of a dead end.
Voice note · 0:42
- Transcribed with Whisper
- “December e sea view room ache?”
Understood in Bangla
Built for the whole front office.
AI handles the volume; your team handles the judgment. CXTIME gives agents the tools to run conversations together: assign, transfer and resolve threads without losing context.
Tasks keep work moving, follow-up automation nudges quiet guests, and three role tiers keep access exactly where it belongs.
Roles and rhythms
See what your inbox is doing.
Every conversation, every AI reply and every follow-up leaves a trace. Analytics turns that activity into a picture your managers can act on.
The oversight log keeps Autopilot honest: every automatic reply is recorded, so you can review exactly what the AI said and when.
Oversight log
- AI reply · approved by agent
- AI reply · auto-sent
- Follow-up · sent after 30 min
Every action, recorded
See it on your own property.
Start free for 14 days and watch CXTIME answer real guest questions. No card required.